Frequently Asked Questions

DSC02967Click on the links below to jump to each section and easily find the answer to your question!

  1. I have a question about Poundland Stores
  2. Allergen & Nutrition Information
  3. Recycle used Portable Batteries or Waste Electrical Products
  4. I can’t find an answer to my question

Poundland Stores

Poundland Stores

Q. Where is my nearest store?

A. Please visit our Store Finder. Enter your town or postcode into the box and click on the “GO” button. You will be provided with a list of the five Poundland stores nearest to the post code that you entered.

Q. How can I obtain the telephone number of a Poundland store?

A. All our store telephone numbers are listed on our website. Please visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click on the “GO” button. You will be provided with a list of the five Poundland stores nearest to the post code that you entered.

Q. What are the opening times of my local store?

A. The opening times of all Poundland stores are listed on our website, on the Store Finder page. Opening times may vary during Bank and public holidays. Please contact your local store directly to obtain the opening hours during public holidays or call Customer Relations.

Q. Will Poundland be opening a store in my local area?

A. All new stores which are due to be opened are listed on our website. Please click on the following link for more information: New stores.

Q. How can I suggest a location in which Poundland should open a store?

A. You can submit your suggestion by clicking on the following link: Contact Us. TOP

Tell me more about products

Q. Can my local store reserve products for me?

A. Subject to availability, your local store may be able to reserve specific products for you. Please contact your local store for more information – Store Finder.

Q. How do I obtain further information or instructions regarding a product I have purchased from Poundland?

A. Please submit your enquiry, in as much detail as possible to our Customer Relations Team by clicking on the following link: Contact Us. You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.

Q. How do I obtain a data safety sheet for a product purchased from Poundland?

A. Please submit your request to our Customer Relations Team by clicking on the following link: Contact Us. A data sheet will be emailed or posted to you in due course.

Q. I am trying to locate a product which I purchased from Poundland, but my local store has none. How can I obtain further stock?

A. Please check with the manager of your local store in order to determine the availability of future stock. Find you local stores phone number using our Store Finder. If you still need help, please contact our Customer Relations Team: Contact Us.

Q. Does my local store have a particular product in stock?

A. Please contact your local store directly where one of our colleagues can check the availability of stock. All of our store telephone numbers can be located on our website by using our Store Finder.

Q. A product leaked over me / my clothes whilst shopping in the store, what can I do?

A. Please contact your local store manager or contact our Customer Relations Team: Contact Us.

Q. Can products be bought in cases directly from Poundland’s warehouse?

A. No, all purchases should be made in-store.

Q. Can bulk purchases be made from any Poundland stores?

A. Generally, Poundland does not promote bulk purchases in store. We would recommend that you speak directly to the manager of the store from which you wish to make the purchase as all sales are at the discretion of our store managers. Our store telephone numbers can be located by clicking the following link: Store Finder.

Q. Does Poundland offer any discount on large purchases?

A. To enable us to offer such amazing value to our customers, Poundland operates on a very small profit margin. Therefore we are unable to offer further discounts on any purchase, regardless of the transaction value. TOP

What if I’m not happy?

Q. How can I make a complaint about a product which I purchased from Poundland?

A. Any such complaint should initially be discussed with the manager of the store from which the product was purchased, or alternatively with the manager of your local Poundland store. When making the complaint, the product should be returned to the store, along with your till receipt or other proof of purchase. If the complaint cannot be resolved by the manager, the manager may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.

Q. I am not satisfied with the service I received in store, what can I do?

A. Please discuss your concerns directly with the manager of the store you visited, who will do everything possible to help deal with your issue.

Q. I am not happy with the outcome of my complaint which was discussed with a Poundland store manager, what further action can I take?

A. A complaint can be submitted online to our Customer Relations Team by clicking on the following link: Contact Us. You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request. Q. I had an incident while in store, who should I contact? A. We hope that our colleagues in store were able to help. If you think that the matter has not been resolved please send written details of the incident with the heading “Notification of Incident”, together with any photos, to us by post to: Poundland Limited Wellmans Road Willenhall WV13 2QT Or by emailing us, with the subject heading “Notification of Incident”.

Q. I am pleased with the service that I received at Poundland, how can I pass my comments on?

A. We would love to hear when we get it right. Please submit your comments online to our Customer Relations Team by clicking on the following link: Contact Us, and we will be pleased to share your comments with the store! TOP

What are your return / refund policies?

Q. What is Poundland’s return policy?

A. Poundland offers (at the sole discretion of the store manager) an exchange or refund on unopened items returned within 14 days of purchase. The item must be returned with a valid proof of purchase and in its original condition. For health and hygiene reasons, food items, jewellery, liquids, underwear, swimwear and other items from time to time are excluded. This is in addition to your statutory rights.

Q. Can I return an unopened product after the 14 day return period has expired?

A. This will be at the sole discretion of the manager of the store from which the product was purchased. Please contact the store manager directly. All our store telephone numbers can be located by visiting our Store Finder.

Allergen & Nutrition Information

If you do have any questions about allergens or the ingredients of any of our food and drink products, please contact Poundland Stores Customer Services Team.

Recycle used Portable Batteries or Electricals (WEEE)

To recycle waste electrical products or used Portable Batteries please see our Battery & WEEE information page.

I can’t find an answer to my question

Please send us your queries, feedback, ideas, complaints or suggestions using the methods below.

Customer Services Team

Tel: 0121 586 7000
Monday – Saturday, 9am – 5pm GMT
Closed Sunday & Bank Holidays

Alternatively, contact us online

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