Online Contact Page
Customer Support opening hours:
Open: Monday – Friday, 9am – 5pm (GMT)
Closed: Saturday, Sunday & Bank Holidays
Top 5 Online FAQs
Where is my order?
As soon as your order’s been despatched, you’ll receive an email from either DPD or EvRi with a tracking number.
You can then choose to have your parcel delivered to a safe place and/or a neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience. Simply check out your courier’s website or app, follow the link to EvRi’s website here or download the DPD app here.
Please note that if you’ve separately arranged with our courier to leave your parcel in a "safe place", then sadly Poundland can’t accept any liability for any subsequent loss if your parcel goes astray.
Can I cancel my full order?
You have the right to cancel your complete order within 14 days for a full refund (inc. shipping cost), of which will be issued back to the payment method used on your original order. However, it’s your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition.
Poundland can’t be will not be responsible for the loss of returned goods, so we advise you to retain your proof of shipping when sending your products back to us.
This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition.
If you wish to cancel your order, please contact us here with your order number so we can direct you further.
Poundland reserves the right not to accept orders from individuals who repeatedly cancel full orders.
Can I return my order to my local Poundland store?
Orders can’t be returned to any of our Poundland stores, check out our Returns page here to find out how to return your order. We hope to introduce this service in future.
I’ve not received my order confirmation email, what should I do?
Please check the email you’ve registered in your account is up to date.
We’d also recommend checking your Junk/Spam folders before contacting Customer Relation
Is there a minimum checkout spend?
We currently have a £20 minimum order spend. Checkout our Homepage for any promotional offers.