Frequently Asked Questions

Frequently Asked Questions

What would you like to find out about?


Poundland Stores


Where is my nearest store?

Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.

Where can I find the telephone number of my local store?

If you’ve recently shopped with us, you’ll find the telephone number of the store on the top of your receipt. You can also visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.

What are the opening hours of my local store?

The opening times of all Poundland stores are listed on our website, on the Store Finder page. Opening times may vary during Bank and public holidays. 

Does my local Poundland store stock PEP&CO?

Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered. The store will display a symbol next to the store information confirming they stock clothing.

Does my local Poundland store stock your freezer range?

Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered. The store will display this symbol next to the store information confirming they stock our freezer range. 


Tell me more about Poundland stores


What payment methods do you accept?

We accept the following forms of payment:
– Cash
– Visa Debit
– Visa Electron
– Mastercard
– Solo
– Maestro
– American Express
– Apple Pay
– Google Pay

Contactless payments may also be made with your compatible credit or debit card to the value of £45. There is no limit for the value of payments made with Apple and Google pay.

Please note we do not accept the following:
– Cheques
– £50 notes

Do you accept discount coupons?

We don’t accept manufacturers discount coupons as we are not currently a participating retailer.

I’ve been charged twice on my card for one transaction, what do I do?

A cancelled or declined transaction is usually pending and is reversed by your account holder after 10 working days. If your bank has confirmed two authorised transactions for the same day, at the same time, please return to your local store with a printed bank statement and copies of your original receipts. If you require further assistance, please contact our Customer Relations team.

I’ve noticed on my receipt I’ve been overcharged, what do I do?

Please check your receipt before leaving the store as it’s not always possible to rectify mistakes afterwards. Keep hold of your receipt and query any overcharge with your local Store Manager on your next visit.

Can I bring my pet into store?

We only allow assistance and guide dogs in our stores.

How do I apply for a job at Poundland?

We’d love to have you on board. Please visit our dedicated careers website here – Good Luck!


Tell me more about Poundland Products


Does my local store have a particular product in store?

Please contact your local store directly where one of our colleagues can check availability of stock. Our store telephone numbers can be located on our website by using our Store Finder.

My local store has sold out of the product I’m looking for, where can I find it?

Please contact your local store directly where one of our colleagues will check availability of stock. Our store telephone numbers can be located on our website by using our Store Finder. If you require further assistance contact our Customer Relations team here, please ensure you have the product code and your postcode available. Alternatively, you can check out our online store here.

I have seen a product on social media, but it isn’t in my local store, where can I find it?

Some of our product ranges are only available in selected stores and are subject to availability. Please contact your local store directly where one of our colleagues can check availability of stock. Our store telephone numbers can be located on our website by using our Store Finder.  

Can my local store reserve products for me?

Subject to availability and the discretion of the Store Manager, your local store may be able to reserve products for you. Please contact your local store by using our Store Finder.

How do I obtain further information or instructions regarding a product I have purchased from Poundland?

Please submit your enquiry, including the brand name and barcode number from the packaging to our Customer Relations team here. Our team aim to acknowledge your enquiry within 7 working days.

Where do I find the allergen and nutritional information for a product I’ve purchased?

If you do have any questions about allergens or the ingredients of any of our food and drink products, please contact our Customer Relations team here.

Where can I recycle my used Portable Batteries or Electricals (WEEE)?

To recycle waste electrical products or used portable batteries please see our Battery & WEEE information page.

Can products be bought in cases directly from Poundland’s warehouse?

No, all purchases can only be made in stores.

Can I buy in bulk from a Poundland store?

Generally, Poundland does not promote bulk purchases in store. We would recommend that you speak directly to the manager of the store from which you wish to make the purchase as all sales are at the discretion of our store managers.

Does Poundland offer any discount on large purchases?

To enable us to offer such amazing value to our customers, Poundland operates on a very small profit margin. Therefore, we are unable to offer further discounts on any purchase, regardless of the transaction value.


Returns to Store


Can I return an item I bought from store?

We offer an exchange or refund on unused items returned within 28 days of purchase, The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase. We regret that due to health and hygiene reasons, unless the item is faulty, we cannot offer an exchange or refund on:

– liquids
– food items
– pierced jewellery items
– underwear or swimwear (if the hygiene label has been removed).

If any products are returned that were part of a multi-buy promotion then all items must be returned.

Kindly note that we are unable to exchange or refund the following products and services purchased at our stores:

– domestic sim cards
– domestic and international top ups
– eGift cards.

Is there an extended Guarantee on School Wear ranges?

In addition to the returns policy above, we also offer a 101 Day Guarantee on all items of our Pep&Co School Wear range. This means that if you’re not entirely satisfied with any purchase from this range, you can return it within 101 days of purchase in order to receive an exchange or full refund. This policy is offered in addition to your statutory rights.


What if I’m not happy?


The product I purchased from you is not fit for purpose, what can I do?

Return the product to your local store on your next visit, with your receipt, and our colleagues will happily exchange or refund it for you.

The product I purchased from you has caused injury or damage to my property, how can you assist me?

We’re sorry to hear this. Please contact our Customer Relations team here with the product or barcode number and your receipt, they will assist you further. We aim to acknowledge you within 7 working days. Please keep hold of the product as we may request it to be returned to us for further investigation.

I’m not satisfied with the service I received in store, what can I do?

Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team here.

I’ve had an accident in store, what can I do?

We’re sorry to hear you had an accident in one of our stores.  We hope our store colleagues were able to offer you their assistance and the incident was recorded on our Accident log whilst you were in store. If this didn’t take place, please return to the store as soon as possible and consult the store manager. If the incident has been logged, please contact our Customer Relations team here. We’ll make sure action is taken to prevent any similar incidents from occurring again. We aim to acknowledge you within 7 working days.

I don’t feel my complaint has been resolved to my satisfaction, what can I do?

In the unlikely event our Customer Relations team are unable to resolve your complaint to your satisfaction within 8 weeks you can contact RetailADR. This is an independent organisation specialising in providing an Alternative Dispute Resolution service for consumers and retailers. You will need to refer your complaint to RetailADR within 12 months after our final response. As a member of the organisation, we are bound by their code of practice and they can be contacted as follows:


12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW

T: 0203 540 8063
E: enquiries@cdrl.org.uk
W: www.retailadr.org.uk


Alternatively, you may use the European Commission’s electronic form: https://ec.europa.eu/odr

I’m really pleased with the service I received from Poundland today, how can I pass my comments on?

We’d love to hear from you. Please submit your comments online to our Customer Relations Team here and we will be pleased to share your comments with our colleagues #Proudland

Contact our Customer Services Team.

Alternatively you can contact our Customer Relations team here or call us on 0333 234 1877.

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Monday – Saturday 9AM -5PM.

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