Web & App FAQs

Website & Online Orders

Why are you closing the website and Perks?

We’re all about giving you the very best value in-store, which means we’ve decided to focus on making our shops even better. That means more £1 ranges, more exciting new finds, and even more reasons to pop in for a browse!
We’re sad to say goodbye to online orders, but we can’t wait to see you in person.

Why can’t I place an order anymore?

Our website is now here to inspire you. You’ll still see our latest ranges, seasonal goodies, and plenty of ideas — you just won’t be able to purchase online.

Why can’t I add products to my basket?

Because our site is no longer transactional, baskets have retired too! But don’t worry – your nearest Poundland store is ready and waiting with amazing offers. You can find your closest one here.

Can I still access my online account?

Yes – until 29th October. After that, your account will be closed.

Can I still get an invoice or VAT invoice for past orders?

Absolutely – just get in touch with our Customer Service team and we’ll sort it for you.

Where is my order?

If you have placed an order and waited 3-5 working days for it and it hasn’t arrived, check the dispatch email from either DPD or EVRI or contact customer relations and we’ll help track it down Customer Service team

Can I return my online order?

You can return most products that you buy on our website to us within 28 days from the date of purchase. You cannot return online products to our stores. Please check out our returns (Online Returns) page for details.

Do in-store prices match online prices?

They should! We do our best to keep things up to date online, but if you spot something that doesn’t match, let us know here and we’ll look into it.

Perks

Why have you stopped Perks?

We know lots of you loved Perks (and so did we!). But retiring it helps us keep things simple for everyone – and lets us invest in clear, great-value in-store prices for all customers.

Can I still use Perks in-store?

You won’t be able to earn points after 16th September, but you can still spend your vouchers until 15th January.

Top tip: make sure you’ve toggled on “convert points to vouchers” in the app before 15th December so you don’t miss out! You’ll find the button in the Rewards section.

When do I need to use my vouchers by?

Spend them by 15th January. And remember – convert points by 15th December or you’ll lose them.

Where’s my ‘Scan My Card’ button gone?

It’s gone because you can’t collect points anymore – but you can still use any vouchers you’ve already got until the January deadline.