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In-Store Returns Policy

How I return an item I purchased in store?

You can exchange or get a refund on unused items returned within 28 days of purchase. All we ask is that the item comes back to us in its original packaging, in a resalable condition and with a valid proof of purchase. Sadly, due to health and hygiene, unless faulty, there are a few exceptions and we’re sure you’ll understand. We can’t offer an exchange or refund on liquids, food items, pierced jewellery items, face coverings, underwear, or swimwear (if the hygiene label has been removed). Also, if any returned products were part of a multi-buy promotion, then all of them must be returned. There are a few other regulations we need to abide by – we’re unable to exchange or refund the following products and services purchased at our stores: domestic sim cards, domestic and international top up, gift cards and eGift.

As for our Pep&Co Clothing and Home stores, our refund policy is largely the same. We offer an exchange or refund on unused items returned within 28 days of purchase. Clothing must be returned unworn, in a resalable condition and with a valid proof of purchase. We also offer an exchange for our £1 bags within 12 months with the original till receipt.

We have to tell you too that our policy is offered in addition to your statutory rights.

Is there an extended guarantee on school wear ranges?

We’re so confident in our schoolwear, that in addition to our normal returns policy, we also offer a 101 Day Guarantee on all items in our Pep&Co schoolwear ranges. This means if you’re not entirely satisfied with any purchase from the range, you can return it, with the original till receipt, within 101 days of purchase in order to receive an exchange or full refund.

Can I return an item to any Poundland store?

Yes, please return your item to any of our stores. You can find your local store using our Store Finder.

Do I need my receipt for an exchange?

Yes, you’ll need a copy of your receipt or proof of purchase for both an exchange and a refund.

What if the item I purchased is faulty?

Please return the item to your local store in a reasonable timeframe. If you have your receipt, our store colleagues can issue you with a refund. If you no longer have your receipt, and our team can recognise the item was purchased from us, we’ll exchange it for you.