arrow_up basket Checkbox Checkbox chevon_down close close_small plus delivery email end error F_icon heart heart_full instagram_white menu minus orders pinterest plus plus_circle plus_minus pound Checkbox question radio_checked radio_unchecked search plus plus Group 4 plus Tick Icon / Recent orders Icon / Rewards

Frequently Asked Questions

We’re here for you, but we’re a super busy team so please bear with us, we’ll be in touch as soon as we can.

Please remember any abuse towards any of our colleagues will not be tolerated #BeKind

Top 5 Online FAQs

Where is my order?

As soon as your order’s been despatched, you’ll receive an email from either DPD or EvRi with a tracking number.

You can then choose to have your parcel delivered to a safe place and/or a neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience. Simply check out your courier’s website or app, follow the link to EvRi’s website here or download the DPD app here.

Please note that if you’ve separately arranged with our courier to leave your parcel in a "safe place", then sadly Poundland can’t accept any liability for any subsequent loss if your parcel goes astray.

Can I cancel my full order?

You have the right to cancel your complete order within 14 days for a full refund (inc. shipping cost), of which will be issued back to the payment method used on your original order. However, it’s your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition.

Poundland cannot be held responsible for the loss of returned goods, so we advise you to retain your proof of shipping when sending your products back to us.

This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition.

If you wish to cancel your order, please contact us here with your order number so we can direct you further.

Poundland reserves the right not to accept orders from individuals who repeatedly cancel full orders.

Can I return my order to my local Poundland store?

Orders can’t be returned to any of our Poundland stores, check out our Returns page here to find out how to return your order. We hope to introduce this service in future.

I’ve not received my order confirmation email, what should I do?

Please check the email you’ve registered in your account is up to date.

We’d also recommend checking your Junk/Spam folders before contacting Customer Relation

Is there a minimum checkout spend?

We currently have a £20 minimum order spend. Checkout our Homepage for any promotional offers.

Top 5 In-Store FAQs

Where can I find the telephone number of my local store?

If you’ve recently shopped with us, you’ll find the telephone number of the store on the top of your receipt. You can also visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.

I’ve noticed on my receipt I’ve been overcharged, what do I do?

Please check your receipt before leaving the store as it’s not always possible to rectify mistakes afterwards. Keep hold of your receipt and query any overcharge with your local Store Manager on your next visit.

Does my local store have a particular product in store?

Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

The product I purchased from you is not fit for purpose, what can I do?

Return the product to your local store on your next visit, with your receipt, and our colleagues will happily exchange or refund it for you. Check out our Returns page here for more information.

I’m not satisfied with the service I received in store, what can I do?

Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team.