Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.

If you’ve recently shopped with us, you’ll find the telephone number of the store on the top of your receipt. You can also visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.

The opening times of all Poundland stores are listed on our website, on the Store Finder page. Opening times may vary during Bank and public holidays.

Please visit our Store Finder. Enter your town or postcode into the box and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the postcode that you entered. The store will display a Snow Flake symbol next to the store information confirming they stock our freezer range.

Contactless payments may also be made with your compatible credit or debit card to the value of £100. There is no limit for the value of payments made with Apple and Google pay.

Please note we do not accept the following:

• i. Cheques
• ii. £50 notes

We don’t accept manufacturers discount coupons as we are not currently a participating retailer.

A cancelled or declined transaction is usually pending and is reversed by your account holder after 10 working days. If your bank has confirmed two authorised transactions, please return to your local store with a printed bank statement and copies of your original receipts. If you require further assistance, please contact our Customer Relations team.

Please check your receipt before leaving the store as it’s not always possible to rectify mistakes afterwards. Keep hold of your receipt and query any overcharge with your local Store Manager on your next visit.

We only allow assistance and guide dogs in our stores.

We’d love to have you on board. Please visit our dedicated careers website here - Good Luck!

Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

Some of our product ranges are only available in selected stores and are subject to availability. Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.

Subject to availability and the discretion of the Store Manager, your local store may be able to reserve products for you. Please contact your local store by using our Store Finder.

Please submit your enquiry, including the brand name and barcode number from the packaging to our Customer Relations team here. Our team aim to acknowledge your enquiry within 7 working days.

Please submit your request, including the product number or barcode number from the packaging to our Customer Relations Team here. Our team aim to acknowledge your enquiry within 7 working days.

If you do have any questions about allergens or the ingredients of any of our food and drink products, please contact our Customer Relations team here.

To recycle waste electrical products or used portable batteries please see our Battery & WEEE information page.

No, all purchases can only be made in store or ordered for home delivery.

Generally, Poundland does not promote bulk purchases in store. We would recommend that you speak directly to the manager of the store from which you wish to make the purchase as all sales are at the discretion of our store managers. Alternatively, check if the item is available for home delivery.

To enable us to offer such amazing value to our customers, Poundland operates on a very small profit margin. Therefore, we are unable to offer further discounts on any purchase, regardless of the transaction value.

Return the product to your local store on your next visit, with your receipt, and our colleagues will happily exchange or refund it for you. Check out our Returns page here for more information.

We’re sorry to hear this, please contact our Customer Relations team here with the product number or barcode number, and they will assist you further. We aim to acknowledge you within 7 working days. Please keep hold of the product as we may request it to be returned to us for further investigation.

Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team.

We’re sorry to hear you had an accident in one of our stores. We hope our store colleagues were able to offer you their assistance and the incident was recorded on our Accident log whilst you were in store. If this didn’t take place, please return to the store as soon as possible and consult the store manager. If the incident has been logged, please contact our Customer Relations team here. We’ll make sure action is taken to prevent any similar incidents from occurring again. We aim to acknowledge you within 7 working days.

In the unlikely event our Customer Relations team are unable to resolve your complaint to your satisfaction within 8 weeks you can contact RetailADR. This is an independent organisation specialising in providing an Alternative Dispute Resolution service for consumers and retailers. You will need to refer your complaint to RetailADR within 12 months after our final response. As a member of the organisation, we are bound by their code of practice, and they can be contacted as follows:

12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW
T: 0203 540 8063
E: enquiries@cdrl.org.uk
W: www.retailadr.org.uk

Alternatively, you may use the European Commission’s electronic form:https://ec.europa.eu/odr.

We’d love to hear from you. Please submit your comments online to our Customer Relations Team here and we will be pleased to share your comments with our colleagues #Proudland