Store FAQs

Finding Us

Where’s my nearest store?

You’re never far from a Poundland! Use our Store Finder to find your closest store.

What are your opening hours?

Opening times can vary from store to store, but most are open seven days a week. Just pop your postcode into our Store Finder and we’ll give you the exact times for your local branch.

Payment

What payment methods do you accept?

We accept cash, Visa Debit / Visa Electron, Mastercard, Solo / Maestro, Apple Pay, Google Pay.

Contactless works up to £100 with your card — and there’s no limit for Apple or Google Pay.

We don’t accept cheques, £50 notes, manufacturer discount coupons (we’re not a participating retailer right now.

I’ve been charged twice — what do I do?

If a transaction was cancelled or declined, your bank usually returns the money within 10 working days. If both payments were authorised, bring your printed bank statement and receipt to your local store.
Need more help? Our Customer Service team is here for you.

I’ve been overcharged — what do I do?

Always check your receipt before leaving. If you spot a mistake, keep your receipt and speak to the Store Manager next time you visit.

In-Store Help

Who can I speak to about a product or service?

Any team member will be happy to help or direct you to the right person.

How can I give feedback?

We’d love to hear from you — good or bad. Share your thoughts via our Customer Service page or speak to a manager in store.

Is there someone I can contact after my visit?

Yes — our Customer Services team is just a click here to the request page.

Lost something in store?

Give the store a ring as soon as you can — we’ll check for you.

Returns & Exchanges

What’s your returns policy?

Changed your mind? No problem! You have 28 days to return items — unused, in the original packaging, with your receipt.

Do I need a receipt?

Yes please — it makes things quick and easy.

Can I return items to a different store?

Usually, yes — bring your item and receipt to any Poundland and we’ll do our best to help.

Anything I can’t return?

Perishable food, opened personal items, or anything used can’t be returned for hygiene or safety reasons. Not sure? Just ask in store.

Stock & Products

Is this item available in another store?

We don’t have live stock across all stores, but you can call another branch and check — they’ll be happy to help.

Can I reserve an item?

Sorry, we can’t hold items — our best bits go quickly, so if you see it, grab it!

Where can I recycle batteries or electricals?

Check our Battery & WEEE information page for all the details.

Issues & Complaints

Not happy with the service?

Please speak to the Store Manager or contact our Customer Services team. We’ll do their best to sort things for you.

Had an accident in store?

We’re so sorry to hear that. Hopefully our team helped you at the time and logged the incident. Contact our Customer Services team — we’ll make sure steps are taken to prevent it happening again.

Feel you need more help with your complaint?

First, contact our Customer Services team, it’s the quickest way to get a response and we’ll do all we can to get this sorted.

Alternatively, within 8 weeks, you can contact RetailADR, an independent dispute resolution service.
RetailADR, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW
0203 540 8063 | enquiries@cdrl.org.uk | www.retailadr.org.uk

Or if you’ve shopped at our Dealz stores in the Republic of Ireland, use the EU Commission’s online form: European Commission, official website - European Commission

Positive Feedback

Loved your visit?

We’d love to hear it! Send your comments to our Customer Services team here — we’ll share them with our colleagues.