As soon as your order’s been dispatched, you’ll receive an email from either DPD or EvRi with a tracking number.

You can then choose to have your parcel delivered to a safe place and/or a neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience. Simply check out your courier’s website or app, follow the link to EvRi’s website here or download the DPD app here.

Please note that if you’ve separately arranged with our courier to leave your parcel in a "safe place", then sadly Poundland can’t accept any liability for any subsequent loss if your parcel goes astray.

Don’t worry, we’ll be in touch by email to let you know of any delays.

Yes, the items in your order will be dispatched at the same time. Your order may be split into several parcels but should all arrive at the same time. If, in the unlikely event, you don’t receive all your parcels together, please follow up first with your courier.

Yes, simply edit your shipping address to the address of your choice.

We’re unable to amend the delivery option after your order has been placed. But you can choose to have your parcel delivered to a safe place and/or / neighbour, change the delivery time, or send the parcel to your nearest collection point for you to pick up at your convenience. Simply check out your courier’s website or app, follow the link to EvRi’s website here or download the DPD app here. DPD or EvRi will update you.

Yes, you can. Log in to your account and select ‘My Favourites’ where you’ll see all your recent items you’ve ordered with us. If they’re still in stock, you can then add them to your basket by clicking the ‘Add Favourites to Basket’ button. That’s it, you can either continue shopping or head straight to check out.

No, I’m afraid we’re unable to amend an order manually after it’s been placed.

We can’t guarantee we’ll be able to update your delivery address after an order has been placed as it depends on where in the process your order is. Please email our team with your order number and we’ll see what we can do.

Alternatively, you can always contact your courier when your order has been dispatched. Simply check out your courier’s website or app, follow the link to EvRi’s website here or download the DPD app here.

You have the right to cancel your complete order within 14 days for a full refund (inc. shipping cost), of which will be issued back to the payment method used on your original order. However, it’s your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition.

Poundland cannot be held responsible for the loss of returned goods, so we advise you to retain your proof of shipping when sending your products back to us.

This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition.

If you wish to cancel your order, please contact us here with your order number so we can direct you further.

Poundland reserves the right not to accept orders from individuals who repeatedly cancel full orders.

We don’t currently offer a Click and Collect service from our stores. We hope to introduce this in the future, watch this space.

Orders can’t be returned returned to our Poundland stores, check out our Returns page here to find out how to return your order. We hope to introduce this service in the future.

If you have received a damaged or faulty item(s), please get in contact with us here within 7 days of receiving your order. Include clear photographs of the damaged item(s), along with your order number and we’ll review your order and arrange for a refund to be issued if necessary.

In the instance that a parcel appears damaged by a liquid on delivery, you have the right to refuse the parcel – but please notify us if that is the case.

Just like other online retailers, we require evidence of damage before being able to refund for damaged/faulty items.

Please note, we do not issue replacements for damaged item(s). Once your query has been reviewed by our Customer Relations team, a refund will be issued for the damaged product(s) to your original method of payment.

If you have received an incorrect item(s), please get in contact with us here within 7 days of receiving your order. Include clear photographs of the incorrect item(s), along with your order number and we’ll review your order and arrange for a refund to be issued if necessary.

Just like other online retailers, we require evidence of incorrect item(s) before being able to issue a refund.

Please note, we do not issue replacements for missing item(s). Once your query has been reviewed by our Customer Relations team, a refund will be issued for the missing product(s) to your original method of payment.

If you’ve not received all the items in your order, please notify our us here within 7 days of delivery. Include a clear description of the item(s) you’re missing and your order number.

Please note, we do not issue replacements for missing item(s). Once your query has been reviewed by our Customer Relations team, a refund will be issued for the missing product(s) to your original method of payment.

Please be aware that ordering deliveries of chocolate and confectionery during periods of hot weather is done so at your own risk! Thankfully, our weather here in the UK means this isn’t usually a problem.

A product bundle consists of two or more of the same products at a discounted price, so that you receive more value for your money. You only need to add one item to your basket and the bundle will be automatically assigned to your order. If you add two to your basket, you will receive two bundle deals.

Each of our stores carry tailored ranges that are dependent on the size of the store and what customers want to buy there, so what you’ll find online is our core range.

And don’t tell everyone, but sometimes too, we have some online exclusives we just want to keep to ourselves.

We currently have a £20 minimum order spend. Checkout our Homepage for any promotional offers.

There’s an option for everyone’s needs, check out your options here:

• Visa
• MasterCard
• Maestro Card
• PayPal
• Google Pay
• Apple Pay
• Clearpay
• Klarna Pay Later

We’ll take payment at point of purchase. We’ll be in touch if we encounter any unexpected issues along the way which may mean we need to refund you.

Refunds for transactions made using a debit card may take 7-10 days (including weekends and bank holidays). Direct contact with your card provider may also help you find out the status of your refund.

If you require a VAT receipt, please contact our team here with your order number.

We obviously want checkout to be as easy and as pain free as possible. So, to help guide you, here are some handy troubleshooting tips you can try if you're having issues checking out:

• Check your order is above our minimum spend of £20.
• Make sure your address is formatted correctly.
• There are a few postcodes we currently don’t ship to; you can check those here
• Our items sometimes sell out quickly so it’s worth checking all your items are still in stock. If not, they’ll need removing from your basket before you can check out.
• Some of our items have limitation set on them, they might be a bit more fragile than others, check you’ve not gone over the limit threshold.
• If you’re having trouble clicking onto the next page, try clearing your internet Cookie and Cache or try a different browser.

If all else fails, contact our Customer Relations team here and they’ll be happy to help.

Our team are unable to access your Klarna account. Please contact Klarna directly here, they’ll happily assist you further.

Our team are unable to access your Clearpay account. Please contact Clearpay directly here, they’ll happily assist you further.

Simply register with us here. Create a new account with your email address and set up a password - it’s that easy.

We’ll send you an email to make sure it’s you and not a robot, then you’ll be ready to shop with us.

When signed into your account you’ll be able to edit all the important stuff. Our Account Overview section can be amended whenever you need it to be.

We’d love it if you did, you’ll be able track and view your order history, manage your delivery and billing addresses, and save favourites for next time, but we do have an option to check out as a Guest instead.

That’s an easy one, you can select the forgotten password option. Then follow the steps and you’ll be able to reset your password.

Please check the email you’ve registered in your account is up to date.

We’d also recommend checking your Junk/Spam folders before contacting Customer Relations.