In-Store Contact Page
Customer Support opening hours:
Open: Monday – Friday, 9am – 5pm (GMT)
Closed: Saturday, Sunday & Bank Holidays
Top 5 In-Store FAQs
Where can I find the telephone number of my local store?
If you’ve recently shopped with us, you’ll find the telephone number of the store on the top of your receipt. You can also visit our Store Finder, enter the nearest postcode or name of the town for the store that you’re looking for, and click “GO”. You’ll be provided with a list of the first five Poundland stores nearest to the post code that you entered.
I’ve noticed on my receipt I’ve been overcharged, what do I do?
Please check your receipt before leaving the store as it’s not always possible to rectify mistakes afterwards. Keep hold of your receipt and query any overcharge with your local Store Manager on your next visit.
Does my local store have a particular product in store?
Please contact your local store directly where one of our colleagues can check availability of stock. Use our Store Finder to find your nearest stores telephone number.
The product I purchased from you is not fit for purpose, what can I do?
Return the product to your local store on your next visit, with your receipt, and our colleagues will happily exchange or refund it for you. Check out our Returns page here for more information.
I’m not satisfied with the service I received in store, what can I do?
Please raise your concerns with the Store Manager and they will endeavour to resolve your issue. If you wish to escalate this matter, you can contact our Customer Relations team.